Contact Us

We are committed to providing exceptional customer support to all our players across the United Kingdom. Our dedicated team is available to assist with account queries, technical issues, responsible gaming concerns, and general enquiries. We comply fully with UK Gambling Commission regulations and ensure all communications are handled with strict confidentiality. Whether you need immediate assistance or prefer to reach out at your convenience, multiple contact channels are available. We value your feedback and aim to resolve all matters promptly and professionally. Last updated: January 18, 2026.

Primary Contact Methods

Select your preferred communication channel based on your needs and urgency level:

  1. Live Chat Support – Available directly through our platform for immediate assistance with account and technical matters
  2. Email Support – [email protected] for detailed queries requiring documentation
  3. Telephone Support – +44 (0) 1634 565 123 for urgent concerns during business hours
  4. Responsible Gaming Helpline – +44 (0) 808 802 0133 for confidential support and self-exclusion requests

Support Departments and Response Times

Our support team is organised into specialised departments handling different enquiry types. Account and technical issues typically receive responses within two hours via email or immediate assistance via chat. Responsible gaming and compliance matters are prioritised and handled within one business day. All customer communications are processed in accordance with UK Data Protection regulations and Gambling Commission guidelines.